DISNEY’S APPROACH TO QUALITY SERVICE PRESENTED BY THE SUSSEX COUNTY CHAMBER OF COMMERCE

Disney Institute shares the operational practices used to serve guests at their parks and resorts for over 60 years. They know that excellent service does not simply come from a friendly smile or easy transaction. It results from truly understanding the customer's needs and putting the right guidelines and customer service standards in place, so they can exceed guest expectations.

When an organization puts the customer at its core—empowering its people and unifying its processes—outstanding customer service becomes possible on a consistent basis, from the first greeting to the final meeting. When all touch points are exemplary experiences, a customer has a much greater incentive to return, as well as recommend Disney to others. No one understands this better than Walt Disney Parks & Resorts.

Learn How To:

*Assess and improve your organization's commitment to quality service
*Differentiate and elevate your service to become a provider of choice
*Design standards for quality service and create a consistent service experience
*Gauge the needs, wants, stereotypes and emotions of your customers at an individual level
*Understand the processes necessary to develop a culture that consistently delivers exceptional service
*Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations.

WHAT: “Disney’s Approach to Quality Service” hosted by the Sussex County Chamber of Commerce

WHEN: September 28th from 8:30 - 4:30 PM

WHERE: Sussex County Community College Performing Arts Building

CONTACT: For more information regarding “Disney’s Approach to Quality Service” please contact:the Sussex County Chamber of Commerce at 973-579-1811 or mail@sussexcountychamber.org.

EARLY BIRD PRICING* (by August 31): $350 for members and $500 for non-members. MEMBER REGISTRATION

PRICING*(after August 31): $400 for members and $500 for non-members.

Chamber Members that are tourism businesses receive special rates - please call for more information.

***All Registrations are Non-Refundable***

 "Although Disney Institute is presenting this program, the sponsor of this program, the Sussex County Chamber of Commerce, and not Disney Institute, is responsible for marketing and promoting this program, and for providing and arranging for the venue, facilities and other items for this program. This includes any food and beverage offered at or in connection with this program. The Sussex County Chamber of Commerceis not an agent of Disney Institute or its affiliates, and Disney Institute and its affiliates assume no liability relating to the event or for the acts or omissions of the Sussex County Chamber of Commerce."

© Disney